“VGM Fulfillment is perfect for my patients and my business. Their consignment model helps me control our operating costs. The majority of our orders ship same day, and I can always count on the service we receive to be consistent and reliable. This means, when we send an order to VGM Fulfillment, we can trust our patients will receive the right supplies, at the right time, every time.”
MedCare Equipment Company - Patty Mastandrea, CEO
"Before using VGM Fulfillment, we had a warehouse filled with CPAP supplies and multiple staff members to resupply our patients. Both of these factors tied up large amounts of cash within our organization and were one of the most expensive parts of our operation. Once we switched to having VGM Fulfillment hand our resupply, we were able to discontinue carrying so much stock and were able to allocate our staff to other positions within our company. Another benefit that we experienced was that we have fewer backorders with VGM than we did when we were funning it from our own warehouse which in turn helped our patients to have the supplies they needed to continue their therapy. While the initial move to giving complete control of our resupply program caused anxiety in our company, the VGM staff was always so responsive which helped to ease our minds. The staff has kept us well informed of any issues that have arrived and have also been extremely proactive with solving any issues before it affects our patients. The attention and care that we have received with our resupply program, we consider VGM Fullfillment as an extention of our company rather than a third party supplier."
Dasco HME - Jason Plogher, Director of Supply Chain
“For me, I see VGM really helping us to improve in the areas of Patient Experience, Cost, and Efficiency. We just are not setup to process mailouts efficiently. We are great at patient care and processing orders for new service, however, our systems are not setup to handle mailing of product to patients well. Using VGM allows us to send our CPAP supplies out to our patients in a very cost-effective manner without investing in new systems and staff. It also allows us to access better shipping pricing than we could if we did our own fulfillment. VGM Staff have proven to be an excellent partner for us and have helped us in building our resupply program and becoming more profitable.”
Ted Wawrzyniak, MHM, RRT - Senior Manager
“The improvement is services by moving from your competitor to VGM has allowed us to make some internal changes that save us a lot of headaches. I would be remiss in not noting that you guys are making a difference with Hampton’s business. Thanks!”
Hampton Homecare - Joe Candiano, Executive Director of Operations
VGM Fulfillment is always working towards improving their services. They're willing to quickly take care of whatever issue arises. In one word, VGM Fulfillment is dependable.
Major Medical - Aaron Brown
Why take chances? This is what VGM Fulfillment does; they are very knowledgeable in this industry. Our relationship with VGM is exceptional! They are very attentive to our needs and follow through quickly with any request.
Mitchell Home Medical - Robert Adams
As a customer, you always feel like the team at VGM is doing their best for you. At the end of the day, that matters most. Also, I have not ran across a DME that can manage resupply internally at the level in which VGM Fulfillment can. VGM Fulfillment is a teammate of ours.
S3 Sleep Coach - Seth Dixon
They are very easy to work with, very reliable and solve any problems in a timely fashion. I have been working with them now for 12 years, and I have not had one bad experience. With VGM Fulfillment we have the reliability of knowing we never have to worry about our supplies being shipped to our customers. The patient will be taken care of. I don't know why anyone would go anywhere else!
UnityPoint - Lawanda Jo Rieck
I believe VGM Fulfillment has two very important core understandings: no two businesses are completely alike, and success for their partners will bring success for themselves. We have very specific business needs, and VGM has always worked with us to find solutions that serve our intentions first, without compromise to either party. They are an unselfish and tireless staff -- a statement that should be repeated twice. Service is at the core of their business model and it has made, for us, a terrific partnership.
Easy Breathe, Inc. - Aaron Tsukushi