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What is my cost per shipment?

Our picking/shipping rates are based on monthly order volume. Our average customer pays less than $13 to get an order picked and shipped to their patient.

Can you include other literature in addition to the packing slip?

Yes. We can insert collateral material for no additional charge. There are a few restrictions that apply so reach out to us for more details.

Can I keep my current pricing with manufacturers

Our unique consignment business model allows for you to retain your manufacturer relationships and pricing.

How do I receive invoicing from you and the manufacturers?

We offer flexibility to our customers and their needs. We can invoice single orders, consolidate daily, weekly, or even monthly. Additionally we will provide monthly summaries and statements.

How do I send orders to you?

We have the ability to receive orders a number of different ways. Orders can be placed on our secure Portal but we will also receive orders via electronic means, including: API, EDI, and SFTP transfers.

How do you handle returns?

At an additional cost, VGM Fulfillment will handle your returns and make the returned stock available for future orders. Or returns can be routed to an address of your choice for processing.

How long does it take for my patient to receive supplies once they are shipped?

Once received by VGM Fulfillment, orders are processed and shipped within 1 business day. With our network of four facilities in strategic locations across the United States, patients receive their supplies 3-5 business days after order is placed with VGM Fulfillment.

How long does it take to get started with the program?

Typical implementation takes 30 days, but can happen much quicker if needed.

How will I receive tracking information?

Tracking information will be sent to you daily via e-mail, SFTP, or immediately through EDI.

What current billing systems do you work with?

We can work with most billing and outreach platforms systems including but not limited to the following.

-Brightree

-Snapworx

-S3

-medSage

-TeamDME!

-USS

-CU (TIMS)

-Fastrack, Mediware, Wellsky, Caretend

-ResMed Resupply

-Bonafide

-Niko Health

-DMEWorks!

-EDI

-sFTP

-API Shopify, Interstellar, SalesForce, VGM Forbin

-As long as your system can export electronic information, we can usually configure our system to communicate with yours.

What is your cut off time to receive orders?

All orders received by 2 p.m. Central Time will be shipped within 1 business day. A high percentage of orders received do indeed ship same day.


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