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Frequently Asked Questions

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What is my cost per shipment?

Our customers pay a low, flat fee for shipping and handling. On average, it's less than $12.50. We also offer volume discounts, please contact us for details.

Who are your primary carriers?

We utilize UPS as our main shipping partner, using mainly SurePost or Mail Innovations, but with the ability to use any carrier or service to deliver the product to your patients.

Can you include other literature in addition to the packing slip?

Yes. We can insert collateral material for no additional charge. There are a few restrictions that apply so reach out to us for more details.

How do I receive invoicing from you and the manufacturers?

We provide nightly consolidated invoices electronically as well as a monthly summary and statement.

How does my pricing work with the manufacturers?

You will keep your customary pricing with the manufacturers.

How do I send orders to you?

We are very flexible and will work to accommodate your preference. Orders can be placed on our secure online order form and we also receive orders through many electronic means, including, but not limited to, EDI and SFTP transfers.

How do you handle returns?

We can handle your returns at an additional cost or the returns can be returned to your location.

How long does it take for my patient to receive supplies once they are shipped?

Orders average approximately 3 business days. 

How long does it take to get started with the program?

Once we have received your vendor account numbers and the VGM Fulfillment setup form, you can start immediately. EDI setups take longer to map, test, etc., but we can share order information by other means during that time.

How will I receive tracking information?

Tracking information will be sent to you daily via e-mail, SFTP, or immediately through EDI.

What current billing systems do you work with?

We can work with most billing and outreach platforms systems including but not limited to the following.

-Brightree

-Snapworx

-S3

-medSage

-TeamDME!

-USS

-CU (TIMS)

-EDI, API, sFTP

-Fastrack, Mediware, Wellsky, Caretend

-ResMed Resupply

-Bonafide

-Niko Health

-DMEWorks!

-As long as your system can export electronic information, we can usually configure our system to communicate with yours.

What is your cut off time to receive orders?

All orders received by 2 p.m. Central Time will be shipped within 1 business day.


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Serving our customers is a passion shared by each of our more than 100 employees.

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